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December 29, 2006, Newsletter Issue #93: You get more with a carrot

1

Tip of the Week

When a customer owes you money, how do you treat him (or her)? Remember that youŽll get a donkey to move faster with a carrot than a stick. IŽve had customers who have been EXTREMELY slow to pay, but IŽve always tried to treat them with kindness and understanding (especially the understanding that they are having a hard time themselves), and that has led to the development of some very fine relationships.



2

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